The customer support that you can receive from your web hosting provider is very important, no matter if you have pre-sales questions and you are not a customer yet, or you've got a technical trouble with an active account. Timely and correct information regarding a question or an issue will save you lots of time and efforts, not mentioning that this is usually a proof that you are ordering from a real hosting supplier not from some reseller. If you obtain a hosting account via a company that doesn't own its servers and it cannot access them right away, it's very likely that you'll wait for a couple of days so as to have a response to any kind of question, therefore your sites may remain offline for a long time. However, a provider which provides various ways of communication and has a tech support crew available all the time will assist you to right away and help you decrease or completely avoid any downtime and prospective losses.

24/7 Customer Support in Web Hosting

The customer and technical support services for all of our web hosting plans are twenty-four-seven, which means that you can forget about waiting for several days so as to receive assistance. In case you are not our client yet, you can phone us, chat with a consultant or send an e-mail. In case you do have an account, you are able to open a support ticket in addition to the other three ways of contact. You're able to choose the best way to contact us depending on what your location is or the device you use. We can easily help you for more or less any webhosting-related question that you may have or issue that you can experience and even if you contact us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming problems you can open a support ticket, but even then the maximum reply time will never exceed sixty minutes.

24/7 Customer Support in Semi-dedicated Servers

You can try our support services even before you aquire a semi-dedicated server account from our company since we have telephone and live chat support for billing, pre-sales and basic questions. Our agents can help you select the most suitable plan or offer you details about our servers, in order to confirm if the system requirements for your sites are met. When you are a current customer, you can also get in touch with us via e-mail or via our ticketing system, that is accessible from the Hepsia hosting Control Panel. We guarantee that whenever you employ these two ways of communication, you will get a response within no more than 1 hour and that’s 24/7, which includes weekends and public holidays. In case you have used the website hosting services of other service providers, even big ones, you can compare the reply time since it ordinarily takes a whole day for them to handle a ticket.

24/7 Customer Support in VPS Servers

If you buy a VPS server through us, you can use a couple of different means of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing issues, you'll find several local phone numbers in the USA, the United Kingdom and Australia as well as a live chat service. If you are an active customer and you need assistance with a technical issue that requires additional time to analyze or resolve, you will be able to open a ticket from your billing account or you can send an email message and we'll handle the issue and send you an answer within the hour. The reply time is warranted 24/7, which includes holidays and weekends, but for many problems it takes no more than 30 mins to get support. The support service covers the VPS plus all pre-installed software it features, so if you'd like to have help with third-party software, you'll be able to check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers

When you aquire a dedicated server through us, you'll be able to contact us anytime using various channels and the maximum time that you'll have to wait for an answer is up to one hour, so you can forget all about waiting an entire day. Our customer and tech support service is accessible 24/7 no matter if it is a holiday or a weekend and we can support you with anything related to the applications which are pre-installed on your server. To get in touch with us about a tech matter, you will be able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any common questions or you'd like to learn more about our website hosting services before you order, you can also employ our live chat or you can call one of the local phone numbers that we have in different countries around the world. In case you're looking for help with third-party software that you cannot install or operate effectively, you are able to add the Managed Services upgrade to your package and our sysadmins will assist you.