There are a number of ways in which you can contact the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you select is a support ticket system. It’s the easiest medium of correspondence for a variety of reasons. In case no client support staff member is available at the moment and they are all engaged, a phone call may not be replied to, but a ticket will invariably be received. Plus, you can copy ‘n’ paste large bits of information without having to worry about typing errors, and if a given issue requires more time to be sorted out or a number of replies must be exchanged, all the information will be in the very same place, so either party can always see the comments added by the other one. The downside of using tickets to get in touch with your web hosting company is that they are usually separate from the web hosting platform, which suggests that if you have to provide info or to adhere to guidelines, you will need to use at least two different systems and this number might rise if you wish to manage multiple domains. Furthermore, a lot of web hosting companies respond to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time while awaiting an answer.

Integrated Ticketing System in Web Hosting

Our Linux web hosting feature an integrated ticketing system, which is part of our custom Hepsia hosting Control Panel. In contrast with other comparable tools, Hepsia allows you to manage everything associated with the web hosting service itself in the exact same location – payments, files, e-mails, support tickets, etc., eliminating the necessity to sign in and out of different admin consoles. In the event that you have any technical or pre-sales questions or any difficulties, you can post a ticket with a few mouse clicks without needing to leave your hosting Control Panel. In the meantime, you can choose a category and our system will offer you a variety of informational articles, which will supply you with additional information and which may help you fix any given problem even before you send a ticket. We guarantee a response time of maximum one hour, even in case it’s a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve created for our Linux semi-dedicated hosting service, which means that you won’t require one more support platform to touch base with our customer care staff – you can do this on the spot in case you face a predicament. Sending a new ticket requires several clicks and finding an older one is just as easy. With our intelligent search filter, you can quickly track down any ticket that you’ve already submitted. You can submit a ticket at any given point in time as our technical support engineers are at your service 7 days a week and answer in less than 60 minutes, although it rarely takes this much to get a reply. With the Hepsia Control Panel, you will have everything in one single place and you can forget about having to log in and out of two or more platforms to fix a simple problem.