A live chat is among the many channels of communication provided by some web hosting companies as part of their support services. Depending on the provider, the chat can be used for pre-sales, billing and/or tech assistance. This method of communication is quicker compared to a support ticket and it'll make it much less likely to misspell or misunderstand a word as compared to a telephone call with a representative. What's more, when the trouble that you experience needs some time to be reviewed and resolved, you will be able to do something different in the meantime instead of just waiting, as you would have to do when you call. Also, you can employ a live chat assistance service free of charge as long as you have Internet accessibility even when your hosting provider is located in another country and they don't have a local phone number that you can call.

Live Chat Support in Web Hosting

In addition to the phone and ticket support, our company provides live chat support as well. You will be able to contact us every day, including weekends and holidays, and we will give you more info about the Linux web hosting that we provide in case you are not among our customers yet, or about basic and billing questions when you already have an account. Though for solely technical matters you will need to open a ticket to the technical support team, since such matters will require more time to be taken care of, you may still contact us on our live chat for some tech information. For example, we're able to assist you to set up an email address in your email client or troubleshoot various issues, saving you a lot of time. Even when our phone lines are already off for the day, you can talk with a live person.

Live Chat Support in Semi-dedicated Servers

We offer live chat support as part of our services, so any time you have any questions regarding our Linux semi-dedicated hosting service, you can talk with our customer care team whenever you need regardless of whether you've already acquired an account or not. In general, the chat service is for billing, pre-sales and common questions and difficulties, yet we're able to assist you with quite a lot of tech questions too. We can help you choose the optimal plan for your sites if you do not have an account yet, we can answer any billing questions or issues you could have or we can help you with installing your new email address on your personal computer or smart phone - all of this will be done timely as our live chat service is accessible all the time, every single day. Any time you want assistance, you are able to talk with a representative and save considerable time.