Although this isn't the keyfactor in order to recognize a reliable web hosting company from a bad one and a reseller from a real provider, having the option to call and speak with a live person is an indicator that you are not working with a one-person service provider and that you'll be able to get in touch with somebody if you're in need of support. The phone support for web hosting services may range from general to experienced, which means that the issues that can be resolved with a call vary depending on the company. In the general case, these issues are more basic and include billing or first level technical issues since more difficult tasks generally require a support ticket where both you and the system administrators can track the proceedings with a given situation. However, being able to call your supplier can save you considerable time and efforts for the multitude of tiny problems that will eventually appear at the time you manage your hosting account.

Phone Support in Web Hosting

All of our web hosting plans include telephone support fourteen hrs per day even on public holidays, so that if you do not have an account yet, you can call us and learn more about our solutions or if we meet the system requirements for your web sites. For your convenience, we have local telephone lines in the United States, Great Britain and Australia, so that you will be able to contact the telephone number which is nearer to you. If you're a current customer, we can assist you promptly with any general and billing matters and with numerous technical matters in order to save you time and efforts - we are aware of the fact that often it's more convenient to talk to a live person to get things done promptly. Of course, some issues simply cannot be resolved on the telephone, so if this is the case you'll be able to use our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there is always someone to help you when you have any questions about the semi-dedicated server plans that we supply. Whether you need to learn more about the plans, you have some billing issue or some general problem, you can give us a call. Despite the fact that some more complicated troubles could need a support ticket in order to give time to our technical support team to analyze, we can help you with many tech questions on the phone as well, saving you time and efforts. Since we have data centers on as many as 3 different continents - in the United States, Great Britain and Australia, we have local telephone lines in all of these countries as well. If you are in a different country, we also have an international number where you'll be able to reach us.