Technical Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Guarantee

  • All your assistance requests will be responded to in no more than sixty minutes after the trouble ticket or email is received. If your case requires additional assistance from a sysadmin, we will direct the ticket or the email to the person on duty, right away then leave a comment to let you know that more time will be required for finding the optimal solution. If you take advantage of our Optional Admin Services package, all of the server management services included there will be executed whenever you wish.

  • Top quality support service

  • An Excellent Technical Support Service

  • Our client support staff will be available to you 24x7 if you require assistance with the Online Control Panel or with any of the apps that we have preinstalled for you on the dedicated hosting server. And if you require assistance with all the ordinary administration tasks on your dedicated hosting server, you can check out the Optional Admin Services package, which includes data backup space, weekly OS updates, troubleshooting and installation services, server monitoring and restarting procedures, etc.

  • Intuitive help center

  • An Intuitive Help Area

  • Every dedicated server comes with our free–of–cost Online Control Panel, which features an in–depth knowledgebase plus a set of instructional video tutorials. Whenever you need help while working with the Online Control Panel, just hit the Help or Videos buttons situated in the upper right corner.